Refund policy

**Refund Policy**

No refunds are accepted due to hygiene reasons.

**Why we have this policy**

For hygiene and safety reasons, fragrance products cannot be resold once they leave our facility. This policy helps us maintain the quality and safety standards of every bottle we sell.

**Damaged or Incorrect Items**

If your order arrives damaged, defective, or you received the wrong item, please contact us within 2 days of delivery at sales@defragrances.co.uk with your order number and a photo of the item. We'll gladly send a replacement for verified issues.

**Order Cancellations**

Orders may not be cancelled or modified once placed. If you need to request a change, please email us at sales@defragrances.co.uk as soon as possible.

**Questions Before You Buy**

Not sure which scent is right for you? Reach out to us at sales@defragrances.co.uk before purchasing — we're happy to help you choose.