Last updated: 2 November 2026
This policy explains how the D&E Fragrances shopping app ("the app") handles your information. It adds to our main privacy policy, which also applies.
What the app collects
- Browsing and your basket. Products, prices and your basket are loaded from our Shopify store. Your basket is saved on your phone so you can come back to it.
- Checkout. Checkout is handled by Shopify. Your name, delivery address, phone number and payment details are entered on Shopify's secure checkout and processed under our main privacy policy. The app never sees your card details.
- Your account (optional). If you sign in, Shopify confirms your email with a one-time code. The app then shows your name, email and order history. Sign-in details are stored securely on your phone (iOS Keychain or Android Keystore).
- Wishlist. Saved scents are stored only on your phone.
- Notifications (optional). If you turn on notifications, your device's push token, and your email if you are signed in, are sent to Klaviyo, our messaging provider, so we can tell you about new fragrances, restocks and offers.
What we don't do
- We don't sell your information.
- We don't track you across other companies' apps or websites, and the app contains no advertising.
- The app doesn't use your location, camera, contacts or photos.
Your choices
- Notifications: turn them off at any time in your phone's Settings.
- Delete your account: in the app, go to Account › Delete account. Or email support@defragrances.co.uk from the address on your account with the subject "Delete my account"; you don't need the app for this. We delete your account and personal data within 30 days, except order records we must keep by law (for example for tax), which are kept but no longer linked to you.
- Deleting the app removes your basket, wishlist and sign-in from your phone.
Contact
Questions about your data? Email support@defragrances.co.uk.